Tickets are not refundable, however, if you do miss the day you purchased your tickets for, we can swap them for the current day. Tickets not redeemed before the end of the scare season will become void, so please come out and see us!

Absolutely! We do have some promotional ticket types that are specific to a certain date. Tickets are not refundable, but if you miss the date of your promotional ticket, we can absolutely switch to a day that you are able to attend. Just contact us and we will upgrade you to a normal general admission or fast pass ticket and get you in the house in no time. If your ticket is specific to a certain day, it will say so in the ticket name. General Admission and Fast Pass tickets without anything else in the ticket name are good all season! Note, after the season ends, tickets unfortunately become invalid.

Yes! If the line is longer than you expected, you can follow the link in your confirmation email and upgrade to Fast Pass for just $5 more. Once you have upgraded, go back up to the volunteer scanning in the line and re-scan your ticket to enter the Fast Pass line. Taxes and processing fees will still apply.

We're glad you asked! Yes, the Sioux Falls Jaycees are a 501c3 non profit, and the Haunted House is our biggest fundraiser and volunteer driver of the year! Proceeds are used to support other Jaycee projects in the community, such as the 4th of July Fireworks at the Fairgrounds and our Holiday Gifts for Kids program that provides gifts to an average of 1200 Sioux Falls area children annually. We invite you to learn more about how the Sioux Falls Jaycees give back to the community, or even volunteer if the project is a fit for you.