FAQ

Questions? We’ve got answers. If our most commonly asked questions below don’t do the trick, please contact us.

Please buy tickets online. Save $5 off EACH TICKET on online ticket purchases only. Tickets bought at the door will be full price. We are encouraging contact-free transactions to reduce the number of interactions between patrons and staff. Please, no cash sales.
It depends on how soon you get here! You save a lot of time , and money, by buying your tickets online. We encourage you to visit us early in the month and on weekdays for shorter lines and smaller crowds.

Do I get my money back if I can't make it through?

No. We don't do refunds. If you buy your ticket but are too scared to enter the haunt, please talk to a volunteer. Tickets are valid until the end of the season, so we can check your ticket back out so it can be used at a later date when you are feeling braver, or given to a friend to use instead. Make sure to use these before the end of the season, since there are no refunds and tickets permanently expire after Halloween.
We have an alarm and camera system within the haunt that allows security to be notified in any type of emergency, from an unruly patron to a twisted ankle. We have increased our safety measures significantly in response to Covid-19 and have a complete Covid Response Plan available to the public which includes social distancing, sanitization procedures and more.
Masks are not required of our customers, however, we strongly recommend wearing a mask while attending the haunted house, both in line and inside the haunt. Volunteers will be required to wear masks in all customer facing areas at all times.
Absolutely! We will have sanitizer stations available for patrons to use, as well as providing sanitizer bottles for volunteer areas. In addition, we are increasing our cleaning procedures ensuring we meet CDC recommendations.
Ok... you know this is a haunted house, right? Yes, it is scary. Enter at your own discretion.
No, our actors will not touch you. This also means you are not allowed to touch the actors. Monsters are happiest when everyone keeps their hands to themselves.
There is no official age requirement. However, we do recommend 12+ years of age. We rely on parents to make that decision for their children. By all means, bring everyone... we promise to scare your whole family.
Yes! No one likes hangry monsters. We will have concessions available to purchase before and while in line.
Yes... it's October in South Dakota. It can get cold. Much of the waiting line is outside of the Fine Arts Building, so check the weather forecast and dress accordingly.
Absolutely! If you think scare acting could be fun, or are interested in helping out with other volunteer opportunities such as ticket sales, concessions, line management, makeup and more, we'd love to have you!
We're glad you asked! Yes, the Sioux Falls Jaycees are a 501(c)(3) nonprofit, and the Haunted House is our biggest fundraiser and volunteer driver of the year! Proceeds are used to support other Jaycee projects in the community, such as the 4th of July Fireworks at the Fairgrounds and our Holiday Gifts for Kids program that provides gifts to an average of 1200 Sioux Falls area children annually. We invite you to learn more about how the Sioux Falls Jaycees give back to the community, or even volunteer if the project is a fit for you.
No photography or video is allowed inside the haunt. We ask that cameras are left in your vehicle and that cell phones, etc. are kept in your pockets while in the haunted house, as we are not responsible for lost or broken items. Photography taken outside the haunt is allowed. All media requests can be submitted on our Media Inquiries page.